Because we want to ensure you're completely satisfied with your Soundwall purchase, we are happy to help you return your standard (non-customized) Soundwall within 30 days of verified delivery providing the unit is in its original condition and packaging. Certain products (ex: customized Soundwalls or “Design Your Own” products) are not eligible for return as they are not resalable. Items will be clearly marked as “not eligible for return” on the product’s description page.
Please note, you will be responsible for both the return shipping costs as well as a $75 restocking fee. Returns for the purpose of exchange or upgrade may be eligible for waived fees. Please contact us to inquire about your specific situation.
- Soundwall will provide you with the return shipping label via email.
- Return shipping costs and restocking fee will be deducted from your total refund amount.
- Return credits will be issued within 48 business hours once the Soundwall is received.
- Date received is determined based on shipping tracking information.
Email us at firstname.lastname@example.org to start the return process.